Zoona AIAI Agents
Resolve 60% of customer requests instantly with Zoona AI Agent
SparrowDesk’s Zoona AI handles routine customer queries 24/7, delighting customers while your team focuses on complex issues.
Train your AI Agent instantly
Learn from documents
Upload PDFs, guides, and internal docs to instantly form the foundation of your Zoona AI Agent’s knowledge. It uses this content to deliver accurate responses.
Scrape from URLs
Keep content always fresh by pulling the latest updates straight from your website.
Train on past customer tickets
Feed your AI Agent real customer conversations so it learns exactly how your team resolves issues.
Ingest help articles
Import FAQs and knowledge base content for consistent, on-brand responses.
Configure AI Agent to reflect your brand
Custom name & avatar
Personalize your Zoona AI Agent with a recognizable name and professional avatar, building trust and familiarity with customers. It represents your brand consistently across conversations.
Tone & support style
Set the AI Agent’s voice, escalation rules, and fallback responses to match your brand’s style warm, witty, or professional. It follows these guidelines in every interaction.
Consistent branded experience
Assign AI Agents to the right brand, ensuring every interaction reflects your brand style and delivers a seamless, consistent experience.
Seamless handoff rules
Define when and how conversations are handed over to a human agent, so customers experience a smooth transition without losing context, as the Zoona AI Agent carries the conversation forward.
Configure AI Agent to reflect your brand
Personalize your Zoona AI Agent with a recognizable name and professional avatar, building trust and familiarity with customers. It represents your brand consistently across conversations.
AI Agent that evolves and delivers
AI-guided insights
Gaps in responses and low ratings are surfaced automatically by the Zoona AI Agent, helping teams improve accuracy and coverage without manual review.
Continuous learning
Learns from every interaction, reducing repeat issues and delivering better answers over time.
Real-time performance insights
Track real-time metrics on resolution rates, efficiency, and overall performance.
Set AI guidelines & deploy effortlessly
Scenario-based AI control
The Zoona AI Agent follows rules you define for different situations, ensuring the right response even for tricky or sensitive questions.
Preview & test
Review guideline-based responses and see how it behaves before going live.
One-click deployment
Launch your AI Agent in chat and start auto-resolving up to 60% of customer queries instantly.
Guideline management made simple
Easily manage, refine, or deactivate rules as your business evolves- it adapts instantly to your changes.
Set AI guidelines & deploy effortlessly
The Zoona AI Agent follows rules you define for different situations, ensuring the right response even for tricky or sensitive questions.
Smart AI Agents for seamless customer support
Multilingual AI Agent
Customer language is detected automatically, with the Zoona AI Agent delivering fluent, natural responses for a truly global experience.
Effortless transfer
Routes conversations to human agents with full context based on your handoff rules, ensuring smooth transitions and faster resolutions.
24/7 Reliable assistance
Available around the clock, it processes customer questions and delivers precise, context-aware responses-so help is always timely and accurate.
Submit, track, manage tickets under one portal.
