Zoona AIAI Copilot
Empower agents to deliver faster, smarter support
SparrowDesk’s AI Copilot is your team’s always-ready assistant—helping agents resolve tickets faster, respond with accuracy, and make smarter decisions.
Train your AI Copilot effortlessly
Train on your knowledge base
Feed your company’s articles and guides so your AI Copilot can instantly learn the ins and outs of your business.
Upload documents easily
Drop in PDFs, product manuals, or reference files, and the AI Copilot will train itself without extra effort.
Scrape URLs automatically
Just paste a webpage link, and your AI Copilot will gather and use the information to stay up-to-date.
Learn from past tickets
Turn resolved conversations into training material so your copilot responds faster and more accurately next time.
Fast summaries, accurate replies, multilingual
Instant summaries
Turn lengthy conversations into concise, easy-to-grasp takeaways so agents can catch up in seconds.
Smart drafts
Get AI-suggested replies directly inside the composer, reducing the time agents spend typing from scratch.
Seamless translation
Customer messages are translated into the agent’s language, and agent replies are automatically translated back into the customer’s language.
Quick edits
Agents can quickly review, adjust, and send replies with minimal effort, keeping the human touch intact.
Fast summaries, accurate replies, multilingual
Turn lengthy conversations into concise, easy-to-grasp takeaways so agents can catch up in seconds.
Find what you need instantly with AI Copilot
Ask in your own words
Type questions in plain language and let Copilot instantly find relevant tickets or information—no complicated filters or menus needed.
Knowledge on demand
Access verified answers for policies, refunds, warranties, and more, giving agents the confidence to respond accurately.
Faster resolutions
Reduce the time spent searching so agents can focus on solving issues quickly, improving customer satisfaction.
Submit, track, manage tickets under one portal.
