Zoona AITicketing
Every ticket tracked, every request resolved
SparrowDesk turns customer messages into organized tickets automatically. Your team never misses a request, resolves issues faster, and keeps customers satisfied.
Turn conversations into organized tickets
Connect your inbox instantly
Start with SparrowDesk’s ready-made email, and connect your own inbox anytime via email forwarding, Google login, or SMTP/IMAP.
Custom fields in your inbox
Add custom fields tailored to your requirements to hold extra data, ensuring every ticket has the information needed for efficient resolution.
Create teams & roles
Set up different teams and assign roles with custom permissions, so everyone has access to what they need to work efficiently and securely.
Effortless automations, faster outcomes
Rule-based workflows
Set up & automate routing, tagging, and escalation rules so the right tickets land with the right agent every time.
Aligned with business hours
Automate responses that adapt to your working hours and customer time zones, keeping expectations realistic.
SLA compliance automation
Track deadlines automatically and trigger alerts or escalations before commitments are breached.
Instant action triggers
From status updates to follow-up emails, automate repetitive actions the moment conditions are met.
Effortless automations, faster outcomes
Set up & automate routing, tagging, and escalation rules so the right tickets land with the right agent every time.
Context that empowers every agent
Smart reply suggestions
AI copilot recommends accurate responses so agents can reply faster and with confidence.
Conversation summaries
Generate concise conversation overviews with AI Copilot, helping agents quickly understand context and respond efficiently.
Ask & find instantly
Type your questions in plain language and let AI Copilot quickly surface relevant tickets or information—no complex filters or menus required.
Turn support data into decisions that drive results
Conversation reports
Track ticket volume, status, and resolution progress to spot bottlenecks early and resolve issues faster.
Team & agent performance
Evaluate agent productivity, response times, and workload balance to keep your support team sharp and efficient.
SLA & compliance reports
Monitor SLAs, resolution times, and overdue tickets in real time to maintain top-notch support quality and consistency.
Turn support data into decisions that drive results
Track ticket volume, status, and resolution progress to spot bottlenecks early and resolve issues faster.
Helping your team deliver smarter, faster customer support
Custom views & filters
Agents can create tailored inbox views & filters to see only what matters to them—by priority, channel or customer segment.
Round-robin assignment
Distribute tickets evenly and fairly across your team so no one is overloaded and customers aren’t left waiting.
Quick-action macros
Automate repetitive replies and actions with one click, ensuring speed and consistency across every interaction.
Submit, track, manage tickets under one portal.
